Support Overview

Start by reviewing the summary information below by product model, using the active links within the table to navigate you the next step. Links are also provided below the table for direct navigation to specific support resource pages.

C1R42 C4 beamz_C6
Model
C1R42 C4 C6
Status
Latest Controller
Discontinued June 2012
Discontinued June 2010
Product Color
Black with red backlit Beamz logo
Black with silver padprinted logo
Grey with chrome logo badge
Product Serial #
C1R42-xxxxx
(located on product id label on bottom base of controller)
101C4xxxxx
(located on product id label on bottom base of controller)
xx.xx.xx.xxxxxxxx
(located on product id label on bottom base of controller)
Supported
Operating Systems
iOS (iPad 3 or later, iPhone 4S or later, iPad Mini), MAC (OS 10.8 or later), PC (Win XP/7/8) *XP support provided to Beamz Professional Edition users
PC (Win XP/Vista/7/8);
no MAC support – run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software
PC (Win XP/Vista/7/8);
no MAC support – run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software
Latest Beamz
Player Software
(click on HELP, About Beamz for version #)
v.2.0.6.2701 – released 10.14.14 – download
v2.0.4.1 – released 12.21.11 – download
v1.2.0.3 – released 8.9.10 – download
Latest Beamz
Studio Software
(click on HELP, About Beamz for version #)
learn more
v.2.0.6.2700 – released 10.14.14 – downloadStudio Software requires activiation key (BZ-STUDIO)
v.2.0.4.1 – released 12.21.11 – downloadStudio Software requires activation key (BZ-STUDIO)
v.1.2.0.3 – released 8.9.10 – downloadStudio Software requires activation key (BZ-STUDIO)
Top Issue:
Laser Beam Out Of Alignment
User adjustable – click here for instructions
Contact Tech Support – replacement controller provided to original purchaser within warranty
Contact Tech Support – replacement controller provided to original purchaser within warranty
Top Issue:
Laser Beams Not On
Make sure controller is in HID mode; PC users: troubleshoot driver installation – click here
Troubleshoot driver installation – click here
Remove the arms from the base, then reinsert firmly for solid connection; troubleshoot driver installation – click here
Technical FAQS/
Contacting Tech Support
Review Technical FAQs first before contacting Tech Support
Review Technical FAQs first before contacting Tech Support
Review Technical FAQs first before contacting Tech Support
Warranty
One Year
One Year
One Year
Outdoor Play
Includes Sensor Capability For Outdoor Play
Not suitable for outdoor play
Not suitable for outdoor play
MIDI
Native MIDI output – visit MIDI page for details
MIDI communication available via additional mapping software – go to downloads page
No MIDI communication options
Bluetooth
Bluetooth adapter included for connectivity to iOS devices (iPad/iPhone)
Not available
Not available
Carrying Case Options
Soft travel case & transport case options available – go to beamz store accessories
Not available
Not available
Available Additional Songs – PC Users
Visit www.beamzmusic.com to purchase additional songs
Visit www.beamzmusic.com to purchase additional songs
Visit www.beamzmusic.com to purchase additional songs
Available Additional Songs – iOS & MAC Users
Click on the Beamz Store within the Beamz App to purchase directly within the application
Not applicable
Not applicable
Virtual DJ Software
Available – click here to watch tutorials
Not available
Not available

Specific Support Resource Page Links